Privacy policy
Effective Date: November 7, 2026
Moss Salon respects your privacy and is committed to protecting the personal information you share with us.
Information We Collect
We may collect information including:
Name, phone number, and email address
Appointment and service history
Booking preferences and customer inquiries
Communications with Moss Salon, including AI-assisted messages
Website usage information, where applicable
How We Use Your Information
We use customer information to:
Schedule, confirm, and manage appointments
Respond to customer questions
Provide AI-assisted customer support
Send appointment reminders and service updates
Send promotional messages when customers have provided the required consent
Improve customer service and salon operationsAI-Assisted Messaging
Moss Salon may use third-party technology providers, including AI-powered messaging services, to help respond to inquiries and manage communications.
Customer messages may be processed by these providers to deliver the requested service, subject to applicable privacy and data protection requirements.
SMS Privacy
Moss Salon does not sell or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.
Information may be shared with service providers solely as necessary to operate our messaging services, subject to appropriate safeguards.
Data Security
We take reasonable measures to protect customer information from unauthorized access, disclosure, or misuse.
Your Choices
You may opt out of promotional SMS communications at any time by replying STOP.
You may also contact Moss Salon to request information about your personal data or ask that eligible information be corrected or deleted.
Third-Party Services
Our website, booking systems, and messaging tools may be operated with assistance from third-party service providers. Their services may be governed by additional privacy policies.
Policy Updates
We may update this Privacy Policy periodically. Changes will be reflected on this page with a revised effective date.